Frequently Asked Questions
Everything you need to know about our artisan-made footwear.
How long will it take for my order to arrive?
Standard shipping within the continental US typically takes 5-7 business days. International shipping times vary by location but generally range from 10-21 days depending on customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for unworn items in their original packaging. Exchanges are free for domestic orders, while returns for a refund may be subject to a small restocking fee.
Are Inkkas shoes ethically made?
Yes, we are committed to ethical manufacturing. Our products are handmade in Latin America by local artisans who are paid fair wages and work in safe, healthy environments.
How do I determine my correct size?
Most of our shoes run true to size. If you are between sizes, we recommend sizing up for boots and sizing down for slip-ons. Please refer to our detailed Size Guide on each product page for specific measurements.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Afterpay.
How should I clean and care for my Inkkas?
For fabric styles, we recommend spot cleaning with cold water and a mild detergent. Avoid machine washing or drying, as this can damage the artisan fabrics and rubber soles.